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December 30, 2010

Slow Server Response Times This Week

Some of you have probably noticed some severe system slow downs this week after we'd rolled over to our new dedicated servers over the Christmas weekend. We've been working long hours to try to sort this issue out and even tripled the memory of the main web-server on Tuesday night in an attempt to cure the intermittent problems that people have been seeing. Sadly this hasn't fixed up the issue. We're trying one more thing tonight, which is to move all the databases containing your time clock data onto the same computer that serves up the web pages you see. This will remove any delays and potential DNS lookup problems between our different computers and hopefully fix things up.

If this doesn't work then this weekend we'll move the entire system back to our old (and as it turns out) pretty reliable hosting solution and work on these problems in the background while you all get on with your business. I must offer up many, many apologies for the issues you've been having and thank all of you for bearing with us during what is turning out to be a difficult time. Please be assured we're doing all we can to ensure that normal service will resume shortly.

Posted by markn at December 30, 2010 10:23 AM