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January 2, 2011

Online Time Clock MTS Server Status Update

I posted a few days back about the slow response times of the Online Time Clock MTS servers in the week after the Christmas 2010 weekend. We'd changed the servers from a shared group of machines to some dedicated computers to provide you with a better level of service (I wrote about the changeover here). Sadly this wasn't to be the case and we've all worked long hours this week trying to work out why. Late Thursday night we think we managed to find a problem with the web server configuration which would have explained the sorts of very long delays some users were experiencing during their work days. We made a change to the servers and the Online Time Clock MTS system performed flawlessly on Friday. However, being New Years Eve the load was a bit less than normal because of people taking a long weekend so we're waiting till next week to see if the solution is a permanent one.

In the mean time we'd like to thank you all for you patience during this time and would like to pass on our special thanks to those of you who have worked with us to iron out these problems. I'm confident that this new server setup is a much, much better system that we had before and once we can get the kinks ironed out will deliver a much better level of service to you.

Posted by markn at January 2, 2011 8:03 AM